Palau: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 1 provider in Palau.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Palau.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Know this about Palau
- Bank of Guam's card and fraud lines are run from Guam and the US, not from Palau.
- FDIC deposit insurance at the US bank branches in Palau covers a bank failing, not money lost to fraud.
Bank and payment fraud lines
Bank of Guam (Palau branch)
Bank- Customer care (Guam):(671) 472-5300(24/7)
- Debit card lost or stolen, international:1-812-647-9794(24/7)
- Debit card lost or stolen (US toll-free):1-833-933-1681(24/7)
- Credit card lost or stolen (US toll-free):1-833-541-0777(24/7)
Report phishing: https://bankofguam.com/security-center
Not listed here
We could not confirm contact details on the official website of: BankPacific (Palau branch), Bank of Hawaii (Palau branch). Rather than risk a wrong number, we leave them out. Use the number printed on your card or shown in the provider’s official app.
Report it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Palau.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.