Erste Bank Montenegro Fraud: How to Report It and Stop the Money
If money left your Erste Bank Montenegro account without your permission, or you paid a scammer, contact Erste Bank Montenegro straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Erste Bank Montenegro’s official line below, or use help inside the official Erste Bank Montenegro app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Erste Bank Montenegro will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Montenegro, and keep screenshots of every message and payment.
Official Erste Bank Montenegro fraud contacts
Erste Bank Montenegro
Bank- Card blocking, lost or stolen card:+382 20 409 490
- Card blocking, lost or stolen card:+382 20 409 491
- Call centre:19991
- From abroad:+382 20 440 440
Know this about Montenegro
- Outside office hours, Hipotekarna's 19905 line is answered by an external centre that can only block cards.
If Erste Bank Montenegro won’t help
Central Bank of Montenegro (CBCG), client protection
Complaints about banks and other credit institutions.
Complain to your bank first. The Central Bank then acts on your complaint within its legal powers. Address: Bulevar Svetog Petra Cetinjskog 6, 81000 Podgorica.
Official websiteReport it to the police too
Cybercrime agencies in Montenegro lists who to report to.
Common questions about Erste Bank Montenegro fraud
- What is the Erste Bank Montenegro fraud helpline number?
- Erste Bank Montenegro lists these numbers on its own website: Card blocking, lost or stolen card: +382 20 409 490; Card blocking, lost or stolen card: +382 20 409 491; Call centre: 19991; From abroad: +382 20 440 440. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Erste Bank Montenegro?
- Call Erste Bank Montenegro's official line. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Erste Bank Montenegro will not help or refund me?
- In Montenegro you can complain to Central Bank of Montenegro (CBCG), client protection. Details of what each one handles are on this page.
Other providers in Montenegro
These contacts were read on Erste Bank Montenegro’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Erste Bank Montenegro and cannot recover money. All Montenegro providers are in Bank Fraud Help: Montenegro.