Bank Fraud Help · Mongolia
XacBank Fraud: How to Report It and Stop the Money
If money left your XacBank account without your permission, or you paid a scammer, contact XacBank straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call XacBank’s official line below, or use help inside the official XacBank app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. XacBank will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Mongolia, and keep screenshots of every message and payment.
Official XacBank fraud contacts
XacBank
BankEmail: [email protected]
Know this about Mongolia
- These are general contact centres: none of these banks publishes a dedicated fraud line. Ask the agent to block your card or account straight away.
Report it to the police too
Cybercrime agencies in Mongolia lists who to report to.
Common questions about XacBank fraud
- What is the XacBank fraud helpline number?
- XacBank lists these numbers on its own website: Contact centre: 1800-1888; Contact centre (alternative): 7577-1888. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to XacBank?
- Call XacBank's official line, or report it by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
Other providers in Mongolia
These contacts were read on XacBank’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not XacBank and cannot recover money. All Mongolia providers are in Bank Fraud Help: Mongolia.