Bank Fraud Help · Mali
Bank of Africa Mali Fraud: How to Report It and Stop the Money
If money left your Bank of Africa Mali account without your permission, or you paid a scammer, contact Bank of Africa Mali straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Bank of Africa Mali’s official line below, or use help inside the official Bank of Africa Mali app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Bank of Africa Mali will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Mali, and keep screenshots of every message and payment.
Official Bank of Africa Mali fraud contacts
Bank of Africa Mali (BOA)
Bank- Call centre:+223 20 70 05 05
- Head office:+223 20 70 05 00
Email: [email protected]
Report phishing: [email protected]
Know this about Mali
- Ecobank Mali does not show its phone numbers on its website: use the number on the back of your card or visit a branch.
Report it to the police too
Cybercrime agencies in Mali lists who to report to.
Common questions about Bank of Africa Mali fraud
- What is the Bank of Africa Mali fraud helpline number?
- Bank of Africa Mali lists these numbers on its own website: Call centre: +223 20 70 05 05; Head office: +223 20 70 05 00. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Bank of Africa Mali?
- Call Bank of Africa Mali's official line, or report it by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
Other providers in Mali
These contacts were read on Bank of Africa Mali’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Bank of Africa Mali and cannot recover money. All Mali providers are in Bank Fraud Help: Mali.