Mali: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 2 providers in Mali.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Mali.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Know this about Mali
- Ecobank Mali does not show its phone numbers on its website: use the number on the back of your card or visit a branch.
Bank and payment fraud lines
Bank of Africa Mali (BOA)
Bank- Call centre:+223 20 70 05 05
- Head office:+223 20 70 05 00
Email: [email protected]
Report phishing: [email protected]
Banque de Developpement du Mali (BDM-SA)
Bank- Head office:+223 20 70 04 00
App or online: Online complaint form: https://www.bdm-sa.com/reclamation/
Email: [email protected]
Not listed here
We could not confirm contact details on the official website of: Ecobank Mali, Orange Money Mali, Moov Money (Moov Africa Mali). Rather than risk a wrong number, we leave them out. Use the number printed on your card or shown in the provider’s official app.
Report it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Mali.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.