NBS Bank Fraud: How to Report It and Stop the Money
If money left your NBS Bank account without your permission, or you paid a scammer, contact NBS Bank straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call NBS Bank’s official line below, or use help inside the official NBS Bank app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. NBS Bank will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Malawi, and keep screenshots of every message and payment.
Official NBS Bank fraud contacts
NBS Bank
Bank- Customer call centre:322
- Customer call centre:0888 800 322
- Head office:+265 (0) 111 812 222
Email: [email protected]
If NBS Bank won’t help
Reserve Bank of Malawi: complaints handling
Complaints against banks and payment providers that the provider has not resolved.
Use the provider's own complaints and appeal process first. Then call the hotline 80 008 444 (MTL lines only) or email [email protected].
Official websiteMACRA consumer complaints (telecom)
Telecom service complaints, such as unlawful airtime deductions, that the operator failed to resolve. Mobile-money disputes go to the Reserve Bank instead.
Call 01 812 890 or email [email protected], quoting the operator's complaint reference number. MACRA aims to reply in writing within 14 days.
Official websiteYour rights as a NBS Bank customer in Malawi
- RBM Complaints Handling Directive 2024 and Fair Treatment of Consumers Directive 2024. Reserve Bank rules on how banks and payment providers must handle complaints and treat customers fairly. Source
Report it to the police too
Cybercrime agencies in Malawi lists who to report to.
Common questions about NBS Bank fraud
- What is the NBS Bank fraud helpline number?
- NBS Bank lists these numbers on its own website: Customer call centre: 322; Customer call centre: 0888 800 322; Head office: +265 (0) 111 812 222. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to NBS Bank?
- Call NBS Bank's official line, or report it by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if NBS Bank will not help or refund me?
- In Malawi you can complain to Reserve Bank of Malawi: complaints handling, MACRA consumer complaints (telecom). Details of what each one handles are on this page.
Other providers in Malawi
National Bank of MalawiStandard Bank MalawiFirst Capital Bank MalawiAirtel Money MalawiTNM Mpamba
These contacts were read on NBS Bank’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not NBS Bank and cannot recover money. All Malawi providers are in Bank Fraud Help: Malawi.