Bank Fraud Help · Lebanon
Fransabank Fraud: How to Report It and Stop the Money
If money left your Fransabank account without your permission, or you paid a scammer, contact Fransabank straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Fransabank’s official line below, or use help inside the official Fransabank app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Fransabank will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Lebanon, and keep screenshots of every message and payment.
Official Fransabank fraud contacts
Fransabank
Bank- Customer care:1552
App or online: Complaints form: https://www.fransabank.com/complaints-/-feedback-form
Email: [email protected]
Know this about Lebanon
- None of the Lebanese banks we checked publishes a dedicated fraud line. Call the number on the back of your card or the one in your bank's official app.
- We could not confirm a central-bank complaint route, so keep a written record of every complaint you make to your bank.
Report it to the police too
Cybercrime agencies in Lebanon lists who to report to.
Common questions about Fransabank fraud
- What is the Fransabank fraud helpline number?
- Fransabank lists these numbers on its own website: Customer care: 1552. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Fransabank?
- Call Fransabank's official line, or report it in the app or online: Complaints form: https://www.fransabank.com/complaints-/-feedback-form, or by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
Other providers in Lebanon
These contacts were read on Fransabank’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Fransabank and cannot recover money. All Lebanon providers are in Bank Fraud Help: Lebanon.