Boubyan Bank Fraud: How to Report It and Stop the Money
If money left your Boubyan Bank account without your permission, or you paid a scammer, contact Boubyan Bank straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Boubyan Bank’s official line below, or use help inside the official Boubyan Bank app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Boubyan Bank will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Kuwait, and keep screenshots of every message and payment.
Official Boubyan Bank fraud contacts
Boubyan Bank
Bank- Customer care:1820082(24/7)
- Complaints and customer protection unit:+965 2232 5888
App or online: Online fraud report form on the bank's Report Fraud page (unauthorised transactions, phishing, lost cards, identity theft).
Email: [email protected]
If Boubyan Bank won’t help
Central Bank of Kuwait: Consumers' Protection
Appeals about a bank that has not resolved your complaint. Call the Consumers' Protection line on 1864444 or use the online portal.
Complain to the bank on its complaint form first; it must reply in writing within 5 working days. You can go to the Central Bank if the bank does not give you the form or does not reply in time, or appeal after its written reply (attach it). Cases already before a court or the Public Prosecution are not accepted.
Official websiteCentral Bank of Kuwait: Scams and frauds
Report unlicensed financial activity or suspicious transactions on (965) 22972999 or [email protected]. Forward suspicious emails that claim to come from the Central Bank to [email protected].
This is for reporting only. It does not get your money back.
Official websiteYour rights as a Boubyan Bank customer in Kuwait
- Time limit for a bank to answer a complaint. Banks must answer a complaint in writing within 5 working days; other regulated firms have 15 working days. Source
Report it to the police too
Cybercrime agencies in Kuwait lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime and Online Fraud in Kuwait (2026).
Common questions about Boubyan Bank fraud
- What is the Boubyan Bank fraud helpline number?
- Boubyan Bank lists these numbers on its own website: Customer care: 1820082 (24/7); Complaints and customer protection unit: +965 2232 5888. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Boubyan Bank?
- Call Boubyan Bank's official line, or report it in the app or online: Online fraud report form on the bank's Report Fraud page (unauthorised transactions, phishing, lost cards, identity theft)., or by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Boubyan Bank will not help or refund me?
- In Kuwait you can complain to Central Bank of Kuwait: Consumers' Protection, Central Bank of Kuwait: Scams and frauds. Details of what each one handles are on this page.
Other providers in Kuwait
National Bank of KuwaitKuwait Finance HouseBurgan BankGulf Bank
These contacts were read on Boubyan Bank’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Boubyan Bank and cannot recover money. All Kuwait providers are in Bank Fraud Help: Kuwait.