Kuwait: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 5 providers in Kuwait.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Kuwait.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Bank and payment fraud lines
National Bank of Kuwait (NBK)
Bank- Customer care:1801801(24/7)
- From abroad:+965 2292 4888(24/7)
- Free from USA or Canada:1 855 577 7625(24/7)
- Free from UK:0800 098 8456(24/7)
- From UAE:800 032 0555(24/7)
App or online: In the NBK app: block your card.
Email: [email protected]
Kuwait Finance House (KFH)
Bank- Fraud and card blocking:1803333(24/7)
- From UK:0-800-014-8898(24/7)
- From USA or Canada:1-800-818-8608(24/7)
- From France:0805-086620(24/7)
- From Germany:0800-181-7080(24/7)
Email: [email protected]
Boubyan Bank
Bank- Customer care:1820082(24/7)
- Complaints and customer protection unit:+965 2232 5888
App or online: Online fraud report form on the bank's Report Fraud page (unauthorised transactions, phishing, lost cards, identity theft).
Email: [email protected]
Burgan Bank
Bank- Contact centre:+965 1804080
- WhatsApp:+965 1804080
- Main line:+965 2298 8000
App or online: Online Report Fraud form on the bank's Report Fraud page.
Email: [email protected]
Gulf Bank
Bank- Telebanking:1805805
- From abroad:+965 2244 4383
- Main line:+965 2244 9501
App or online: Online 'Report Fraud/Suspicious Transactions' form on the bank's fraud management page.
Email: [email protected]
If your bank won’t help
Central Bank of Kuwait: Consumers' Protection
Appeals about a bank that has not resolved your complaint. Call the Consumers' Protection line on 1864444 or use the online portal.
Complain to the bank on its complaint form first; it must reply in writing within 5 working days. You can go to the Central Bank if the bank does not give you the form or does not reply in time, or appeal after its written reply (attach it). Cases already before a court or the Public Prosecution are not accepted.
Official websiteCentral Bank of Kuwait: Scams and frauds
Report unlicensed financial activity or suspicious transactions on (965) 22972999 or [email protected]. Forward suspicious emails that claim to come from the Central Bank to [email protected].
This is for reporting only. It does not get your money back.
Official websiteYour rights
- Time limit for a bank to answer a complaint. Banks must answer a complaint in writing within 5 working days; other regulated firms have 15 working days. Source
Report it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Kuwait lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime and Online Fraud in Kuwait (2026).
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.