National Commercial Bank Jamaica Fraud: How to Report It and Stop the Money
If money left your National Commercial Bank Jamaica account without your permission, or you paid a scammer, contact National Commercial Bank Jamaica straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call National Commercial Bank Jamaica’s official line below, or use help inside the official National Commercial Bank Jamaica app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. National Commercial Bank Jamaica will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Jamaica, and keep screenshots of every message and payment.
Official National Commercial Bank Jamaica fraud contacts
National Commercial Bank Jamaica (NCB)
Bank- Fraud hotline:876-936-4235
- Customer care in Jamaica (888-NCB-FIRST):888-622-3477
- Customer care in Jamaica:876-929-4622
- From the US and Canada:1-866-622-3477
- From the UK:0-800-032-2973
Email: [email protected]
Report phishing: [email protected]
If National Commercial Bank Jamaica won’t help
Bank of Jamaica: Office of Consumer Complaints
Complaints about commercial banks, merchant banks and building societies under the banking customer code of conduct.
Phone 876-922-0750 or 876-932-4116; email [email protected].
Official websiteReport it to the police too
Cybercrime agencies in Jamaica lists who to report to.
Common questions about National Commercial Bank Jamaica fraud
- What is the National Commercial Bank Jamaica fraud helpline number?
- National Commercial Bank Jamaica lists these numbers on its own website: Fraud hotline: 876-936-4235; Customer care in Jamaica (888-NCB-FIRST): 888-622-3477; Customer care in Jamaica: 876-929-4622; From the US and Canada: 1-866-622-3477; From the UK: 0-800-032-2973. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to National Commercial Bank Jamaica?
- Call National Commercial Bank Jamaica's official line, or report it by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if National Commercial Bank Jamaica will not help or refund me?
- In Jamaica you can complain to Bank of Jamaica: Office of Consumer Complaints. Details of what each one handles are on this page.
Other providers in Jamaica
These contacts were read on National Commercial Bank Jamaica’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not National Commercial Bank Jamaica and cannot recover money. All Jamaica providers are in Bank Fraud Help: Jamaica.