Bank Fraud Help · Italy
UniCredit Fraud: How to Report It and Stop the Money
If money left your UniCredit account without your permission, or you paid a scammer, contact UniCredit straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call UniCredit’s official line below, or use help inside the official UniCredit app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. UniCredit will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Italy, and keep screenshots of every message and payment.
Official UniCredit fraud contacts
UniCredit
Bank- Block a debit card (free):800 575757
- Block a debit card, from abroad:+39 02 33408973
- Block a credit or prepaid card (free):800 078777
- Block a credit or prepaid card, from abroad:+39 045 8064686
- Digital wallets: Apple Pay, Google Pay, Samsung Pay (free):800 044662
- Digital wallets, from abroad:+39 02 89664912
App or online: Banca via Internet or Mobile Banking app: Carte › Blocco Carta.
Know this about Italy
- UniCredit asks you to file a police report after blocking a card that was used without your permission, and to send the bank a copy to confirm the block.
Your rights as a UniCredit customer in Italy
- EU Payment Services Directive (PSD2), Articles 73 and 74. Your bank must refund an unauthorised payment immediately, and no later than the end of the next business day after it learns of it, unless it has reasonable grounds to suspect fraud. If a lost, stolen or misused card or payment details were involved, your loss is capped at EUR 50, unless you acted fraudulently or with gross negligence. Payments you approved yourself, even if you were tricked, are usually not covered. Source
Report it to the police too
Cybercrime agencies in Italy lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in Italy (and Get Your Money Back).
Common questions about UniCredit fraud
- What is the UniCredit fraud helpline number?
- UniCredit lists these numbers on its own website: Block a debit card (free): 800 575757; Block a debit card, from abroad: +39 02 33408973; Block a credit or prepaid card (free): 800 078777; Block a credit or prepaid card, from abroad: +39 045 8064686; Digital wallets: Apple Pay, Google Pay, Samsung Pay (free): 800 044662; Digital wallets, from abroad: +39 02 89664912. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to UniCredit?
- Call UniCredit's official line, or report it in the app or online: Banca via Internet or Mobile Banking app: Carte › Blocco Carta.. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
Other providers in Italy
These contacts were read on UniCredit’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not UniCredit and cannot recover money. All Italy providers are in Bank Fraud Help: Italy.