Intesa Sanpaolo Fraud: How to Report It and Stop the Money
If money left your Intesa Sanpaolo account without your permission, or you paid a scammer, contact Intesa Sanpaolo straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Intesa Sanpaolo’s official line below, or use help inside the official Intesa Sanpaolo app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Intesa Sanpaolo will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Italy, and keep screenshots of every message and payment.
Official Intesa Sanpaolo fraud contacts
Intesa Sanpaolo
Bank- Block a card (free from landlines and mobiles):800 303 303(24/7)
- Block a card, from abroad (charges apply):+39 011 80 19 200(24/7)
App or online: Intesa Sanpaolo Mobile app: Carte › suspend or block the card. To dispute a payment you did not make, request a refund (disconoscimento) in the app or at a branch.
Know this about Italy
- UniCredit asks you to file a police report after blocking a card that was used without your permission, and to send the bank a copy to confirm the block.
Your rights as a Intesa Sanpaolo customer in Italy
- EU Payment Services Directive (PSD2), Articles 73 and 74. Your bank must refund an unauthorised payment immediately, and no later than the end of the next business day after it learns of it, unless it has reasonable grounds to suspect fraud. If a lost, stolen or misused card or payment details were involved, your loss is capped at EUR 50, unless you acted fraudulently or with gross negligence. Payments you approved yourself, even if you were tricked, are usually not covered. Source
Report it to the police too
Cybercrime agencies in Italy lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in Italy (and Get Your Money Back).
Common questions about Intesa Sanpaolo fraud
- What is the Intesa Sanpaolo fraud helpline number?
- Intesa Sanpaolo lists these numbers on its own website: Block a card (free from landlines and mobiles): 800 303 303 (24/7); Block a card, from abroad (charges apply): +39 011 80 19 200 (24/7). Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Intesa Sanpaolo?
- Call Intesa Sanpaolo's official line, or report it in the app or online: Intesa Sanpaolo Mobile app: Carte › suspend or block the card. To dispute a payment you did not make, request a refund (disconoscimento) in the app or at a branch.. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
Other providers in Italy
These contacts were read on Intesa Sanpaolo’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Intesa Sanpaolo and cannot recover money. All Italy providers are in Bank Fraud Help: Italy.