Arion Bank Fraud: How to Report It and Stop the Money
If money left your Arion Bank account without your permission, or you paid a scammer, contact Arion Bank straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Arion Bank’s official line below, or use help inside the official Arion Bank app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Arion Bank will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Iceland, and keep screenshots of every message and payment.
Official Arion Bank fraud contacts
Arion Bank
Bank- Report fraud or freeze card:444 7000(Mon–Fri 9am–4pm)
- Card emergencies, outside business hours:525 2000(Outside business hours)
- From abroad:+354 444 7000(Mon–Fri 9am–4pm)
App or online: In the Arion app: freeze the card.
Email: [email protected]
If Arion Bank won’t help
Central Bank of Iceland (Financial Supervisory Authority)
Tell the Central Bank if a financial firm is not following the law. The page also lists the complaints committees.
Complain to the firm in writing first. Central Bank: +354 569 9600, [email protected].
Official websiteComplaints Committee on Transactions with Financial Firms
Rules on disputes between financial firms and their customers.
The firm must be a party to the committee agreement. The page lists other conditions.
Official websiteReport it to the police too
Cybercrime agencies in Iceland lists who to report to.
Common questions about Arion Bank fraud
- What is the Arion Bank fraud helpline number?
- Arion Bank lists these numbers on its own website: Report fraud or freeze card: 444 7000 (Mon–Fri 9am–4pm); Card emergencies, outside business hours: 525 2000 (Outside business hours); From abroad: +354 444 7000 (Mon–Fri 9am–4pm). Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Arion Bank?
- Call Arion Bank's official line, or report it in the app or online: In the Arion app: freeze the card., or by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Arion Bank will not help or refund me?
- In Iceland you can complain to Central Bank of Iceland (Financial Supervisory Authority), Complaints Committee on Transactions with Financial Firms. Details of what each one handles are on this page.
Other providers in Iceland
These contacts were read on Arion Bank’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Arion Bank and cannot recover money. All Iceland providers are in Bank Fraud Help: Iceland.