Iceland: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 3 providers in Iceland.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Iceland.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Bank and payment fraud lines
Landsbankinn
Bank- Fraud line:+354 410 4000(Daily 9am–11pm)
- Visa card emergencies, outside opening hours:+354 525 2000(Outside opening hours)
App or online: In the app or online bank: use the card security settings to close the card.
Email: [email protected]
Íslandsbanki
Bank- Emergencies and suspected fraud:440 4000(24/7)
App or online: In the app: freeze or close cards and log out all devices.
Arion Bank
Bank- Report fraud or freeze card:444 7000(Mon–Fri 9am–4pm)
- Card emergencies, outside business hours:525 2000(Outside business hours)
- From abroad:+354 444 7000(Mon–Fri 9am–4pm)
App or online: In the Arion app: freeze the card.
Email: [email protected]
If your bank won’t help
Central Bank of Iceland (Financial Supervisory Authority)
Tell the Central Bank if a financial firm is not following the law. The page also lists the complaints committees.
Complain to the firm in writing first. Central Bank: +354 569 9600, [email protected].
Official websiteComplaints Committee on Transactions with Financial Firms
Rules on disputes between financial firms and their customers.
The firm must be a party to the committee agreement. The page lists other conditions.
Official websiteReport it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Iceland.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.