OTP Bank Fraud: How to Report It and Stop the Money
If money left your OTP Bank account without your permission, or you paid a scammer, contact OTP Bank straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call OTP Bank’s official line below, or use help inside the official OTP Bank app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. OTP Bank will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Hungary, and keep screenshots of every message and payment.
Official OTP Bank fraud contacts
OTP Bank
Bank- Fraud line: unknown transaction or account access:+36 (1) 366 6800(24/7)
- Lost or stolen card:+36 (1) 366 6000
- Call centre:+36 (1) 366 6666
Email: [email protected]
If OTP Bank won’t help
Magyar Nemzeti Bank (MNB) Financial Consumer Protection Centre
For complaints about banks and payment services that the bank did not resolve.
Complain to the bank first. For payment services, you can go to the MNB if the bank gives no first reply within 15 business days, no final reply within 35 business days, or an unsatisfactory reply. Toll-free +36 (80) 203 776, [email protected].
Official websiteYour rights as a OTP Bank customer in Hungary
- EU payment services rules (PSD2). Hungary is in the EU, so the EU rules on unauthorised payments apply. The EU's official guide explains your refund rights. Source
Report it to the police too
Cybercrime agencies in Hungary lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime and Online Fraud in Hungary (2026).
Common questions about OTP Bank fraud
- What is the OTP Bank fraud helpline number?
- OTP Bank lists these numbers on its own website: Fraud line: unknown transaction or account access: +36 (1) 366 6800 (24/7); Lost or stolen card: +36 (1) 366 6000; Call centre: +36 (1) 366 6666. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to OTP Bank?
- Call OTP Bank's official line, or report it by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if OTP Bank will not help or refund me?
- In Hungary you can complain to Magyar Nemzeti Bank (MNB) Financial Consumer Protection Centre. Details of what each one handles are on this page.
Other providers in Hungary
These contacts were read on OTP Bank’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not OTP Bank and cannot recover money. All Hungary providers are in Bank Fraud Help: Hungary.