Hungary: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 4 providers in Hungary.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Hungary.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Bank and payment fraud lines
OTP Bank
Bank- Fraud line: unknown transaction or account access:+36 (1) 366 6800(24/7)
- Lost or stolen card:+36 (1) 366 6000
- Call centre:+36 (1) 366 6666
Email: [email protected]
K&H Bank
Bank- Fraud victims:+36 1 328 9803(24/7)
Report phishing: [email protected]
Erste Bank Hungary
Bank- Fraud line: block card and report misuse:+36 1 302 5885
- TeleBank:+36 1 298 0222
MBH Bank
Bank- Block card (toll-free in Hungary):06 80 350 350
- From abroad:+36 1 373 33 99
App or online: In the MBH app: suspend the card.
If your bank won’t help
Magyar Nemzeti Bank (MNB) Financial Consumer Protection Centre
For complaints about banks and payment services that the bank did not resolve.
Complain to the bank first. For payment services, you can go to the MNB if the bank gives no first reply within 15 business days, no final reply within 35 business days, or an unsatisfactory reply. Toll-free +36 (80) 203 776, [email protected].
Official websiteYour rights
- EU payment services rules (PSD2). Hungary is in the EU, so the EU rules on unauthorised payments apply. The EU's official guide explains your refund rights. Source
Report it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Hungary lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime and Online Fraud in Hungary (2026).
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.