Grenada: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 2 providers in Grenada.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Grenada.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Bank and payment fraud lines
Grenada Co-operative Bank
Bank- General enquiries:+1 (473) 440-2111
- WhatsApp:+1 (473) 457-2667
App or online: Contact form on the bank's website: choose 'Complaints & Escalation'.
Email: [email protected], [email protected]
Republic Bank (Grenada)
Bank- Lost or stolen Visa card (in Grenada, collect):440-4725(24/7)
- Lost or stolen Visa card (from the US and Canada):1-800-847-2911(24/7)
- Lost or stolen Visa card (other countries, collect):1-410-581-9994(24/7)
- Head office:+1 (473) 444-2265
Email: [email protected]
If your bank won’t help
ECCB Office of Financial Conduct
From 15 October 2026, this new Eastern Caribbean Central Bank office takes complaints from customers of licensed financial institutions in Grenada about unfair treatment, misleading information, fees, accounts or access.
It is free and you do not need a lawyer; complaints can be made online, in writing or in person. Until it publishes its own contact details, the ECCB's general line is (869) 465-2537 and email [email protected].
Official websiteYour rights
- Banking Act, 2015, Part VIII (Market Conduct Supervision). This part of the Banking Act gives the ECCB's Office of Financial Conduct its legal power to supervise how licensed financial institutions treat their customers. Source
Report it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Grenada.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.