Coop Pank Fraud: How to Report It and Stop the Money
If money left your Coop Pank account without your permission, or you paid a scammer, contact Coop Pank straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Coop Pank’s official line below, or use help inside the official Coop Pank app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Coop Pank will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Estonia, and keep screenshots of every message and payment.
Official Coop Pank fraud contacts
Coop Pank
Bank- Block card or internet bank access:+372 669 0966(24/7)
App or online: Block or close the card in the internet bank or app.
Email: [email protected]
Report phishing: [email protected]
If Coop Pank won’t help
Finantsinspektsioon (Financial Supervision Authority)
Independent advice, and it can look into how a bank behaved. It cannot settle your individual dispute.
Contact the bank first. Then use the online form with your details, the bank's name, the date, what happened, what you want, and transaction documents. It replies within 15 calendar days. Phone +372 668 0500.
Official websiteConsumer Disputes Committee (Tarbijavaidluste komisjon)
Settles disputes between consumers living in Estonia and traders, including financial service providers.
Try to resolve the dispute with the bank first, then apply through the authority's website.
Official websiteReport it to the police too
Cybercrime agencies in Estonia lists who to report to.
Common questions about Coop Pank fraud
- What is the Coop Pank fraud helpline number?
- Coop Pank lists these numbers on its own website: Block card or internet bank access: +372 669 0966 (24/7). Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Coop Pank?
- Call Coop Pank's official line, or report it in the app or online: Block or close the card in the internet bank or app., or by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Coop Pank will not help or refund me?
- In Estonia you can complain to Finantsinspektsioon (Financial Supervision Authority), Consumer Disputes Committee (Tarbijavaidluste komisjon). Details of what each one handles are on this page.
Other providers in Estonia
These contacts were read on Coop Pank’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Coop Pank and cannot recover money. All Estonia providers are in Bank Fraud Help: Estonia.