Banco Pichincha Fraud: How to Report It and Stop the Money
If money left your Banco Pichincha account without your permission, or you paid a scammer, contact Banco Pichincha straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Banco Pichincha’s official line below, or use help inside the official Banco Pichincha app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Banco Pichincha will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Ecuador, and keep screenshots of every message and payment.
Official Banco Pichincha fraud contacts
Banco Pichincha
Bank- Banca Telefónica (emergencies, blocking and fraud):(02) 2999 999(Emergencies 24/7; other requests daily 7am–10pm)
- WhatsApp:096 299 2999
App or online: Claims: online form on the 'Sugerencias y reclamos' page.
Email: [email protected]
If Banco Pichincha won’t help
Your bank's Defensor del Cliente
Each bank has a Defensor del Cliente, designated under the banking regulator, who mediates complaints between you and the bank.
Each bank must publish its Defensor's details. A free printable claims form ('Formulario de reclamos') is accepted at any branch.
Official websiteYour rights as a Banco Pichincha customer in Ecuador
- Maximum bank response times. Banks must resolve complaints within 15 days for domestic transactions and 40 days for international ones. Source
Report it to the police too
Cybercrime agencies in Ecuador lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime and Online Fraud in Ecuador (2026).
Common questions about Banco Pichincha fraud
- What is the Banco Pichincha fraud helpline number?
- Banco Pichincha lists these numbers on its own website: Banca Telefónica (emergencies, blocking and fraud): (02) 2999 999 (Emergencies 24/7; other requests daily 7am–10pm); WhatsApp: 096 299 2999. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Banco Pichincha?
- Call Banco Pichincha's official line, or report it in the app or online: Claims: online form on the 'Sugerencias y reclamos' page., or by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Banco Pichincha will not help or refund me?
- In Ecuador you can complain to Your bank's Defensor del Cliente. Details of what each one handles are on this page.
Other providers in Ecuador
These contacts were read on Banco Pichincha’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Banco Pichincha and cannot recover money. All Ecuador providers are in Bank Fraud Help: Ecuador.