Banco Guayaquil Fraud: How to Report It and Stop the Money
If money left your Banco Guayaquil account without your permission, or you paid a scammer, contact Banco Guayaquil straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Banco Guayaquil’s official line below, or use help inside the official Banco Guayaquil app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Banco Guayaquil will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Ecuador, and keep screenshots of every message and payment.
Official Banco Guayaquil fraud contacts
Banco Guayaquil
Bank- Banca Telefónica:(04) 37 30 100
If Banco Guayaquil won’t help
Your bank's Defensor del Cliente
Each bank has a Defensor del Cliente, designated under the banking regulator, who mediates complaints between you and the bank.
Each bank must publish its Defensor's details. A free printable claims form ('Formulario de reclamos') is accepted at any branch.
Official websiteYour rights as a Banco Guayaquil customer in Ecuador
- Maximum bank response times. Banks must resolve complaints within 15 days for domestic transactions and 40 days for international ones. Source
Report it to the police too
Cybercrime agencies in Ecuador lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime and Online Fraud in Ecuador (2026).
Common questions about Banco Guayaquil fraud
- What is the Banco Guayaquil fraud helpline number?
- Banco Guayaquil lists these numbers on its own website: Banca Telefónica: (04) 37 30 100. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Banco Guayaquil?
- Call Banco Guayaquil's official line. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Banco Guayaquil will not help or refund me?
- In Ecuador you can complain to Your bank's Defensor del Cliente. Details of what each one handles are on this page.
Other providers in Ecuador
These contacts were read on Banco Guayaquil’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Banco Guayaquil and cannot recover money. All Ecuador providers are in Bank Fraud Help: Ecuador.