Banco de Reservas Fraud: How to Report It and Stop the Money
If money left your Banco de Reservas account without your permission, or you paid a scammer, contact Banco de Reservas straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Banco de Reservas’s official line below, or use help inside the official Banco de Reservas app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Banco de Reservas will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Dominican Republic, and keep screenshots of every message and payment.
Official Banco de Reservas fraud contacts
Banco de Reservas (Banreservas)
Bank- Contact centre (card and channel blocking):809-960-2121(Daily 7am–midnight; overnight for blocking cards and channels only)
App or online: TuBanco app: block your cards and channels.
Email: [email protected]
Report phishing: [email protected]
If Banco de Reservas won’t help
ProUsuario (Superintendencia de Bancos)
Free claim against a bank after you have been through the bank's own complaint process.
File with your bank first and keep the document with the claim number; the bank has up to 30 days to answer (45 for complex cases, 180 for credit cards involving international card brands). Then file with ProUsuario within 60 calendar days: *778 free from a mobile, 809-731-3535 (also WhatsApp), or [email protected].
Official websiteReport it to the police too
Cybercrime agencies in Dominican Republic lists who to report to.
Common questions about Banco de Reservas fraud
- What is the Banco de Reservas fraud helpline number?
- Banco de Reservas lists these numbers on its own website: Contact centre (card and channel blocking): 809-960-2121 (Daily 7am–midnight; overnight for blocking cards and channels only). Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Banco de Reservas?
- Call Banco de Reservas's official line, or report it in the app or online: TuBanco app: block your cards and channels., or by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Banco de Reservas will not help or refund me?
- In Dominican Republic you can complain to ProUsuario (Superintendencia de Bancos). Details of what each one handles are on this page.
Other providers in Dominican Republic
These contacts were read on Banco de Reservas’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Banco de Reservas and cannot recover money. All Dominican Republic providers are in Bank Fraud Help: Dominican Republic.