Dominican Republic: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 2 providers in Dominican Republic.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Dominican Republic.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Bank and payment fraud lines
Banco de Reservas (Banreservas)
Bank- Contact centre (card and channel blocking):809-960-2121(Daily 7am–midnight; overnight for blocking cards and channels only)
App or online: TuBanco app: block your cards and channels.
Email: [email protected]
Report phishing: [email protected]
Banco BHD
Bank- Contact centre:809-243-5000(Mon–Sat 7am–7pm, holidays 7am–7pm)
- Toll-free from elsewhere in the country:1-809-200-5000
- Toll-free from the US and Canada:1-866-898-3300
Email: [email protected]
Report phishing: [email protected]
Not listed here
We could not confirm contact details on the official website of: Banco Popular Dominicano, Scotiabank República Dominicana. Rather than risk a wrong number, we leave them out. Use the number printed on your card or shown in the provider’s official app.
If your bank won’t help
ProUsuario (Superintendencia de Bancos)
Free claim against a bank after you have been through the bank's own complaint process.
File with your bank first and keep the document with the claim number; the bank has up to 30 days to answer (45 for complex cases, 180 for credit cards involving international card brands). Then file with ProUsuario within 60 calendar days: *778 free from a mobile, 809-731-3535 (also WhatsApp), or [email protected].
Official websiteReport it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Dominican Republic.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.