What is the BCIMR fraud helpline number?

BCIMR lists these numbers on its own website: Customer support: +253 21 31 33 44; WhatsApp: +253 77 02 95 95 (Sun–Wed 8am–5:15pm; Thu and Sat 8am–12pm); Head office: +253 21 35 08 57; Head office: 21 313 000. Always dial the number printed on your card or shown in the official app if you are unsure.

How do I report fraud to BCIMR?

Call BCIMR's official line, or report it by email: contact@bcimr.dj. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.

Bank Fraud Help · Djibouti

BCIMR Fraud: How to Report It and Stop the Money

If money left your BCIMR account without your permission, or you paid a scammer, contact BCIMR straight away and ask it to block the payment and your card. The first minutes matter most.

Do this first

Call BCIMR’s official line below, or use help inside the official BCIMR app. Never use a number from a text, a caller or a search result.
Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
Change your online banking password and PIN if anyone may know them. BCIMR will never ask for your PIN, password or a one-time code.
Report it to the police too: see who handles cybercrime in Djibouti, and keep screenshots of every message and payment.

Official BCIMR fraud contacts

BCIMR (Banque pour le Commerce et l'Industrie - Mer Rouge)

Bank

Customer support:+253 21 31 33 44
WhatsApp:+253 77 02 95 95(Sun–Wed 8am–5:15pm; Thu and Sat 8am–12pm)
Head office:+253 21 35 08 57
Head office:21 313 000

Email: [email protected]

Source: BCIMR (Banque pour le Commerce et l'Industrie - Mer Rouge) official page

Know this about Djibouti

We could not verify a helpline for D-Money. Go to a Djibouti Telecom agency in person.

Report it to the police too

Cybercrime agencies in Djibouti lists who to report to.

Common questions about BCIMR fraud

What is the BCIMR fraud helpline number?: BCIMR lists these numbers on its own website: Customer support: +253 21 31 33 44; WhatsApp: +253 77 02 95 95 (Sun–Wed 8am–5:15pm; Thu and Sat 8am–12pm); Head office: +253 21 35 08 57; Head office: 21 313 000. Always dial the number printed on your card or shown in the official app if you are unsure.
How do I report fraud to BCIMR?: Call BCIMR's official line, or report it by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.

Other providers in Djibouti

Bank of Africa - Mer Rouge

These contacts were read on BCIMR’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not BCIMR and cannot recover money. All Djibouti providers are in Bank Fraud Help: Djibouti.