Bank Fraud Help · Djibouti
Bank of Africa - Mer Rouge Fraud: How to Report It and Stop the Money
If money left your Bank of Africa - Mer Rouge account without your permission, or you paid a scammer, contact Bank of Africa - Mer Rouge straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Bank of Africa - Mer Rouge’s official line below, or use help inside the official Bank of Africa - Mer Rouge app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Bank of Africa - Mer Rouge will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Djibouti, and keep screenshots of every message and payment.
Official Bank of Africa - Mer Rouge fraud contacts
Bank of Africa - Mer Rouge (BOA MR)
Bank- Head office:+253 21 35 30 16
- Head office:+253 21 31 23 00
App or online: To block a card: download the form from the contact page, fill it in and take it to your branch
Report phishing: [email protected]
Know this about Djibouti
- We could not verify a helpline for D-Money. Go to a Djibouti Telecom agency in person.
Report it to the police too
Cybercrime agencies in Djibouti lists who to report to.
Common questions about Bank of Africa - Mer Rouge fraud
- What is the Bank of Africa - Mer Rouge fraud helpline number?
- Bank of Africa - Mer Rouge lists these numbers on its own website: Head office: +253 21 35 30 16; Head office: +253 21 31 23 00. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Bank of Africa - Mer Rouge?
- Call Bank of Africa - Mer Rouge's official line, or report it in the app or online: To block a card: download the form from the contact page, fill it in and take it to your branch. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
Other providers in Djibouti
These contacts were read on Bank of Africa - Mer Rouge’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Bank of Africa - Mer Rouge and cannot recover money. All Djibouti providers are in Bank Fraud Help: Djibouti.