Bank of Cyprus Fraud: How to Report It and Stop the Money
If money left your Bank of Cyprus account without your permission, or you paid a scammer, contact Bank of Cyprus straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Bank of Cyprus’s official line below, or use help inside the official Bank of Cyprus app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Bank of Cyprus will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Cyprus, and keep screenshots of every message and payment.
Official Bank of Cyprus fraud contacts
Bank of Cyprus
Bank- Call centre (lost card):800 00 800(Mon–Fri 7:45–18:00, Sat–Sun 9:00–17:00)
- Call centre from abroad:+357 22 128000(Mon–Fri 7:45–18:00, Sat–Sun 9:00–17:00)
- Lost card outside those hours (JCC):22 868100(Mon–Fri after 18:00, Sat–Sun after 17:00)
Know this about Cyprus
- Bank of Cyprus's own line is not 24/7. Outside its hours, lost cards are handled by JCC on 22 868100.
If Bank of Cyprus won’t help
Financial Ombudsman of the Republic of Cyprus
Free dispute resolution between individuals and financial institutions.
Complain in writing to the bank first, within 6 months of noticing the problem, then apply to the Ombudsman within 12 months of that complaint. Disputes up to EUR 250,000. Phone 22848900 or email [email protected].
Official websiteYour rights as a Bank of Cyprus customer in Cyprus
- EU Payment Services Directive (PSD2, Directive 2015/2366), Articles 73–74. Your bank must refund an unauthorised payment promptly, normally by the end of the next business day, unless it suspects fraud. If a lost, stolen or misused card or payment details were involved, your loss is capped at EUR 50, unless you acted fraudulently or with gross negligence. Payments you approved yourself, even if you were tricked, are usually not covered. Source
Report it to the police too
Cybercrime agencies in Cyprus lists who to report to.
Common questions about Bank of Cyprus fraud
- What is the Bank of Cyprus fraud helpline number?
- Bank of Cyprus lists these numbers on its own website: Call centre (lost card): 800 00 800 (Mon–Fri 7:45–18:00, Sat–Sun 9:00–17:00); Call centre from abroad: +357 22 128000 (Mon–Fri 7:45–18:00, Sat–Sun 9:00–17:00); Lost card outside those hours (JCC): 22 868100 (Mon–Fri after 18:00, Sat–Sun after 17:00). Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Bank of Cyprus?
- Call Bank of Cyprus's official line. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Bank of Cyprus will not help or refund me?
- In Cyprus you can complain to Financial Ombudsman of the Republic of Cyprus. Details of what each one handles are on this page.
These contacts were read on Bank of Cyprus’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Bank of Cyprus and cannot recover money. All Cyprus providers are in Bank Fraud Help: Cyprus.