Cyprus: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 1 provider in Cyprus.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Cyprus.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Know this about Cyprus
- Bank of Cyprus's own line is not 24/7. Outside its hours, lost cards are handled by JCC on 22 868100.
Bank and payment fraud lines
Bank of Cyprus
Bank- Call centre (lost card):800 00 800(Mon–Fri 7:45–18:00, Sat–Sun 9:00–17:00)
- Call centre from abroad:+357 22 128000(Mon–Fri 7:45–18:00, Sat–Sun 9:00–17:00)
- Lost card outside those hours (JCC):22 868100(Mon–Fri after 18:00, Sat–Sun after 17:00)
Not listed here
We could not confirm contact details on the official website of: Eurobank Cyprus (incl. Hellenic Bank customers). Rather than risk a wrong number, we leave them out. Use the number printed on your card or shown in the provider’s official app.
If your bank won’t help
Financial Ombudsman of the Republic of Cyprus
Free dispute resolution between individuals and financial institutions.
Complain in writing to the bank first, within 6 months of noticing the problem, then apply to the Ombudsman within 12 months of that complaint. Disputes up to EUR 250,000. Phone 22848900 or email [email protected].
Official websiteYour rights
- EU Payment Services Directive (PSD2, Directive 2015/2366), Articles 73–74. Your bank must refund an unauthorised payment promptly, normally by the end of the next business day, unless it suspects fraud. If a lost, stolen or misused card or payment details were involved, your loss is capped at EUR 50, unless you acted fraudulently or with gross negligence. Payments you approved yourself, even if you were tricked, are usually not covered. Source
Report it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Cyprus.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.