Bank Fraud Help · Cameroon
BICEC Fraud: How to Report It and Stop the Money
If money left your BICEC account without your permission, or you paid a scammer, contact BICEC straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call BICEC’s official line below, or use help inside the official BICEC app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. BICEC will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Cameroon, and keep screenshots of every message and payment.
Official BICEC fraud contacts
BICEC
Bank- Complaints line (free):8092
- Switchboard:+237 233 43 60 00
- Switchboard:+237 233 43 12 26
App or online: Online complaint form on bicec.com (Réclamation)
Email: [email protected]
Know this about Cameroon
- Neither MTN MoMo nor Orange Money publishes a dedicated fraud short code. Call their customer care numbers above.
If BICEC won’t help
ART Cameroun (telecom regulator)
Online complaint form for customers of telecom operators (Orange, MTN, Camtel, Viettel).
You can also email [email protected] or call +237 222 23 37 48.
Official websiteReport it to the police too
Cybercrime agencies in Cameroon lists who to report to.
Common questions about BICEC fraud
- What is the BICEC fraud helpline number?
- BICEC lists these numbers on its own website: Complaints line (free): 8092; Switchboard: +237 233 43 60 00; Switchboard: +237 233 43 12 26. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to BICEC?
- Call BICEC's official line, or report it in the app or online: Online complaint form on bicec.com (Réclamation), or by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if BICEC will not help or refund me?
- In Cameroon you can complain to ART Cameroun (telecom regulator). Details of what each one handles are on this page.
Other providers in Cameroon
These contacts were read on BICEC’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not BICEC and cannot recover money. All Cameroon providers are in Bank Fraud Help: Cameroon.