Cameroon: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 3 providers in Cameroon.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Cameroon.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Know this about Cameroon
- Neither MTN MoMo nor Orange Money publishes a dedicated fraud short code. Call their customer care numbers above.
Bank and payment fraud lines
BICEC
Bank- Complaints line (free):8092
- Switchboard:+237 233 43 60 00
- Switchboard:+237 233 43 12 26
App or online: Online complaint form on bicec.com (Réclamation)
Email: [email protected]
Orange Money Cameroun
Mobile money- Customer service (from your Orange mobile):8900
- Landline:+237 233 41 00 00
Email: [email protected]
MTN MoMo Cameroun
Mobile money- MTN customer care:8787
- WhatsApp:+237 683 00 8787
Phone code: *202#: MTN customer service menu
Email: [email protected]
Not listed here
We could not confirm contact details on the official website of: Afriland First Bank, Société Générale Cameroun. Rather than risk a wrong number, we leave them out. Use the number printed on your card or shown in the provider’s official app.
If your bank won’t help
ART Cameroun (telecom regulator)
Online complaint form for customers of telecom operators (Orange, MTN, Camtel, Viettel).
You can also email [email protected] or call +237 222 23 37 48.
Official websiteReport it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Cameroon.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.