Bank Fraud Help · Burundi
BANCOBU Fraud: How to Report It and Stop the Money
If money left your BANCOBU account without your permission, or you paid a scammer, contact BANCOBU straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call BANCOBU’s official line below, or use help inside the official BANCOBU app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. BANCOBU will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Burundi, and keep screenshots of every message and payment.
Official BANCOBU fraud contacts
BANCOBU
Bank- Main line:+257 22 26 52 00
- Second line:+257 22 20 65 00
App or online: Online complaint form on bancobu.com (Réclamations)
Email: [email protected]
Know this about Burundi
- We could not verify fraud contacts for Lumicash, EcoCash or most banks in Burundi. Call the number printed on your card or SIM pack, or go to a branch or agency.
Your rights as a BANCOBU customer in Burundi
- BRB Règlement N°001/2019 on protection of consumers of financial products and services. The central bank's rules protecting customers of banks and other financial providers, with sanctions for providers that break them. Source
Report it to the police too
Cybercrime agencies in Burundi lists who to report to.
Common questions about BANCOBU fraud
- What is the BANCOBU fraud helpline number?
- BANCOBU lists these numbers on its own website: Main line: +257 22 26 52 00; Second line: +257 22 20 65 00. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to BANCOBU?
- Call BANCOBU's official line, or report it in the app or online: Online complaint form on bancobu.com (Réclamations), or by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
These contacts were read on BANCOBU’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not BANCOBU and cannot recover money. All Burundi providers are in Bank Fraud Help: Burundi.