Burundi: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 1 provider in Burundi.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Burundi.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Know this about Burundi
- We could not verify fraud contacts for Lumicash, EcoCash or most banks in Burundi. Call the number printed on your card or SIM pack, or go to a branch or agency.
Bank and payment fraud lines
BANCOBU
Bank- Main line:+257 22 26 52 00
- Second line:+257 22 20 65 00
App or online: Online complaint form on bancobu.com (Réclamations)
Email: [email protected]
Not listed here
We could not confirm contact details on the official website of: Interbank Burundi (IBB), Banque de Crédit de Bujumbura (BCB), KCB / Ecobank / CRDB Burundi, Lumicash (Lumitel / Viettel Burundi), EcoCash Burundi (Econet). Rather than risk a wrong number, we leave them out. Use the number printed on your card or shown in the provider’s official app.
Your rights
- BRB Règlement N°001/2019 on protection of consumers of financial products and services. The central bank's rules protecting customers of banks and other financial providers, with sanctions for providers that break them. Source
Report it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Burundi.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.