Standard Chartered Bank Brunei Fraud: How to Report It and Stop the Money
If money left your Standard Chartered Bank Brunei account without your permission, or you paid a scammer, contact Standard Chartered Bank Brunei straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Standard Chartered Bank Brunei’s official line below, or use help inside the official Standard Chartered Bank Brunei app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Standard Chartered Bank Brunei will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Brunei, and keep screenshots of every message and payment.
Official Standard Chartered Bank Brunei fraud contacts
Standard Chartered Bank Brunei
Bank- Client Care Centre:+673 2658000(7:30am–11pm)
- Priority Banking clients:+673 2658188
- Business Banking:+673 2658008
App or online: SC Mobile app: Contact Us › Compose Message
Email: [email protected]
Know this about Brunei
- Brunei's central bank (BDCB) does not take complaints about fraud or cheating. Use it only if your bank mishandled your case.
If Standard Chartered Bank Brunei won’t help
Brunei Darussalam Central Bank (BDCB): Financial Consumer Issues
Complaints about how a licensed bank handled your case, once the bank has had its chance to respond. It does not handle fraud or cheating, which are criminal matters.
Complain to your bank first; it must give a final response within 30 working days. Then send form FCI-01 to [email protected], or call 238 0007 or 8380007.
Official websiteReport it to the police too
Cybercrime agencies in Brunei lists who to report to.
Common questions about Standard Chartered Bank Brunei fraud
- What is the Standard Chartered Bank Brunei fraud helpline number?
- Standard Chartered Bank Brunei lists these numbers on its own website: Client Care Centre: +673 2658000 (7:30am–11pm); Priority Banking clients: +673 2658188; Business Banking: +673 2658008. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Standard Chartered Bank Brunei?
- Call Standard Chartered Bank Brunei's official line, or report it in the app or online: SC Mobile app: Contact Us › Compose Message, or by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Standard Chartered Bank Brunei will not help or refund me?
- In Brunei you can complain to Brunei Darussalam Central Bank (BDCB): Financial Consumer Issues. Details of what each one handles are on this page.
These contacts were read on Standard Chartered Bank Brunei’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Standard Chartered Bank Brunei and cannot recover money. All Brunei providers are in Bank Fraud Help: Brunei.