Brunei: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 1 provider in Brunei.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Brunei.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Know this about Brunei
- Brunei's central bank (BDCB) does not take complaints about fraud or cheating. Use it only if your bank mishandled your case.
Bank and payment fraud lines
Standard Chartered Bank Brunei
Bank- Client Care Centre:+673 2658000(7:30am–11pm)
- Priority Banking clients:+673 2658188
- Business Banking:+673 2658008
App or online: SC Mobile app: Contact Us › Compose Message
Email: [email protected]
Not listed here
We could not confirm contact details on the official website of: BIBD (Bank Islam Brunei Darussalam), Baiduri Bank. Rather than risk a wrong number, we leave them out. Use the number printed on your card or shown in the provider’s official app.
If your bank won’t help
Brunei Darussalam Central Bank (BDCB): Financial Consumer Issues
Complaints about how a licensed bank handled your case, once the bank has had its chance to respond. It does not handle fraud or cheating, which are criminal matters.
Complain to your bank first; it must give a final response within 30 working days. Then send form FCI-01 to [email protected], or call 238 0007 or 8380007.
Official websiteReport it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Brunei.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.