Bradesco Fraud: How to Report It and Stop the Money
If money left your Bradesco account without your permission, or you paid a scammer, contact Bradesco straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Bradesco’s official line below, or use help inside the official Bradesco app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Bradesco will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Brazil, and keep screenshots of every message and payment.
Official Bradesco fraud contacts
Bradesco
Bank- Fone Fácil (capitals and metro areas):4002 0022(24/7)
- Fone Fácil (other areas):0800 570 0022(24/7)
- From abroad:55 11 4002 0022(24/7)
- Hearing impaired:0800 722 0099
- SAC (customer service):0800 704 8383
App or online: Bradesco or Bradesco Cartões app: temporarily block your credit card.
Report phishing: [email protected]
Know this about Brazil
- A refund is not guaranteed: the Pix MED process only lets your bank try to recover the money.
- Consumer-protection agents never call to ask for your personal data.
If Bradesco won’t help
Your bank's Ouvidoria (internal ombudsman)
Every supervised institution must have an Ouvidoria that can mediate when the normal customer channel has not solved your problem; the Central Bank links a list of Ouvidoria contacts.
Use it after the bank's normal customer channel.
Official websiteBanco Central do Brasil: register a complaint
Complaint against a bank, payment institution or other firm supervised by the Central Bank.
You need a gov.br account at silver or gold level with two-step verification. The Central Bank does not resolve individual cases; the institution has up to 10 business days to respond.
Official websiteConsumidor.gov.br
Government platform for complaining directly to participating companies, including banks.
Log in with your gov.br account.
Official websiteYour rights as a Bradesco customer in Brazil
- Pix MED (Mecanismo Especial de Devolução). If you were tricked into a Pix payment, contest it through your own bank's app within 80 days. A refund depends on money still being in the accounts used by the fraudster. Source
Report it to the police too
Cybercrime agencies in Brazil lists who to report to, and our step-by-step guide covers the rest: How to Report a Scam in Brazil (and Recover Your Money).
Common questions about Bradesco fraud
- What is the Bradesco fraud helpline number?
- Bradesco lists these numbers on its own website: Fone Fácil (capitals and metro areas): 4002 0022 (24/7); Fone Fácil (other areas): 0800 570 0022 (24/7); From abroad: 55 11 4002 0022 (24/7); Hearing impaired: 0800 722 0099; SAC (customer service): 0800 704 8383. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Bradesco?
- Call Bradesco's official line, or report it in the app or online: Bradesco or Bradesco Cartões app: temporarily block your credit card.. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Bradesco will not help or refund me?
- In Brazil you can complain to Your bank's Ouvidoria (internal ombudsman), Banco Central do Brasil: register a complaint, Consumidor.gov.br. Details of what each one handles are on this page.
Other providers in Brazil
Itaú UnibancoBanco do BrasilCaixa Econômica FederalSantander BrasilPix (instant payment) and the MED refund mechanism
These contacts were read on Bradesco’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Bradesco and cannot recover money. All Brazil providers are in Bank Fraud Help: Brazil.