Pix (instant payment) and the MED refund mechanism Fraud: How to Report It and Stop the Money
If you sent money to a scammer through Pix (instant payment) and the MED refund mechanism, or money left your Pix (instant payment) and the MED refund mechanism account without your permission, contact Pix (instant payment) and the MED refund mechanism straight away and ask them to block the receiving account. Wallet money moves fast, so the first minutes matter most.
Do this first
- Call Pix (instant payment) and the MED refund mechanism’s official line below, or use help inside the official Pix (instant payment) and the MED refund mechanism app. Never use a number from a text, a caller or a search result.
- Give them the transaction ID, the amount, the time and the number or account you paid, and ask them to block it.
- Change your PIN and password if anyone may know them. Pix (instant payment) and the MED refund mechanism will never ask for your PIN or a one-time code.
- Report it to the police too: see who handles cybercrime in Brazil, and keep screenshots of every message and payment.
Official Pix (instant payment) and the MED refund mechanism fraud contacts
Pix (instant payment) and the MED refund mechanism
Instant paymentsApp or online: Contest the Pix in your own bank's app to start a MED refund request; every institution must offer this in its app.
Know this about Brazil
- A refund is not guaranteed: the Pix MED process only lets your bank try to recover the money.
- Consumer-protection agents never call to ask for your personal data.
If Pix (instant payment) and the MED refund mechanism won’t help
Your bank's Ouvidoria (internal ombudsman)
Every supervised institution must have an Ouvidoria that can mediate when the normal customer channel has not solved your problem; the Central Bank links a list of Ouvidoria contacts.
Use it after the bank's normal customer channel.
Official websiteBanco Central do Brasil: register a complaint
Complaint against a bank, payment institution or other firm supervised by the Central Bank.
You need a gov.br account at silver or gold level with two-step verification. The Central Bank does not resolve individual cases; the institution has up to 10 business days to respond.
Official websiteConsumidor.gov.br
Government platform for complaining directly to participating companies, including banks.
Log in with your gov.br account.
Official websiteReport it to the police too
Cybercrime agencies in Brazil lists who to report to, and our step-by-step guide covers the rest: How to Report a Scam in Brazil (and Recover Your Money).
These contacts were read on Pix (instant payment) and the MED refund mechanism’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Banks and other providers in Brazil are in Bank Fraud Help: Brazil, and every wallet is in Mobile Wallet Fraud Help.