Banco Nacional de Bolivia Fraud: How to Report It and Stop the Money
If money left your Banco Nacional de Bolivia account without your permission, or you paid a scammer, contact Banco Nacional de Bolivia straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Banco Nacional de Bolivia’s official line below, or use help inside the official Banco Nacional de Bolivia app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Banco Nacional de Bolivia will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Bolivia, and keep screenshots of every message and payment.
Official Banco Nacional de Bolivia fraud contacts
Banco Nacional de Bolivia (BNB)
Bank- Fraud, compromised passwords, card blocking:7878 7272
- Toll-free:800 17 7272
- Card blocking (ATC, toll-free):800-10-3060
Email: [email protected]
If Banco Nacional de Bolivia won’t help
ASFI (Autoridad de Supervisión del Sistema Financiero): Defensoría del Consumidor Financiero
Register and track a complaint against a supervised bank or financial institution.
Online form, toll-free 800 103 103, (591-2) 2174444 or 2431919, or email [email protected]. Each bank also has its own complaint desk ('Punto de Reclamo').
Official websiteReport it to the police too
Cybercrime agencies in Bolivia lists who to report to.
Common questions about Banco Nacional de Bolivia fraud
- What is the Banco Nacional de Bolivia fraud helpline number?
- Banco Nacional de Bolivia lists these numbers on its own website: Fraud, compromised passwords, card blocking: 7878 7272; Toll-free: 800 17 7272; Card blocking (ATC, toll-free): 800-10-3060. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Banco Nacional de Bolivia?
- Call Banco Nacional de Bolivia's official line, or report it by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Banco Nacional de Bolivia will not help or refund me?
- In Bolivia you can complain to ASFI (Autoridad de Supervisión del Sistema Financiero): Defensoría del Consumidor Financiero. Details of what each one handles are on this page.
Other providers in Bolivia
These contacts were read on Banco Nacional de Bolivia’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Banco Nacional de Bolivia and cannot recover money. All Bolivia providers are in Bank Fraud Help: Bolivia.