Banco BISA Fraud: How to Report It and Stop the Money
If money left your Banco BISA account without your permission, or you paid a scammer, contact Banco BISA straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Banco BISA’s official line below, or use help inside the official Banco BISA app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Banco BISA will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Bolivia, and keep screenshots of every message and payment.
Official Banco BISA fraud contacts
Banco BISA
Bank- Call centre:508-500-15(24/7)
- Free line:800 10 5555(Office hours)
- WhatsApp:670 00053
App or online: e-BISA+: log in and choose 'Gestionar' to control your debit card (international and online use).
Email: [email protected]
If Banco BISA won’t help
ASFI (Autoridad de Supervisión del Sistema Financiero): Defensoría del Consumidor Financiero
Register and track a complaint against a supervised bank or financial institution.
Online form, toll-free 800 103 103, (591-2) 2174444 or 2431919, or email [email protected]. Each bank also has its own complaint desk ('Punto de Reclamo').
Official websiteReport it to the police too
Cybercrime agencies in Bolivia lists who to report to.
Common questions about Banco BISA fraud
- What is the Banco BISA fraud helpline number?
- Banco BISA lists these numbers on its own website: Call centre: 508-500-15 (24/7); Free line: 800 10 5555 (Office hours); WhatsApp: 670 00053. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Banco BISA?
- Call Banco BISA's official line, or report it in the app or online: e-BISA+: log in and choose 'Gestionar' to control your debit card (international and online use)., or by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Banco BISA will not help or refund me?
- In Bolivia you can complain to ASFI (Autoridad de Supervisión del Sistema Financiero): Defensoría del Consumidor Financiero. Details of what each one handles are on this page.
Other providers in Bolivia
These contacts were read on Banco BISA’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Banco BISA and cannot recover money. All Bolivia providers are in Bank Fraud Help: Bolivia.