Bangladesh: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 3 providers in Bangladesh.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Bangladesh.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Bank and payment fraud lines
bKash
Mobile money- Helpline:16247(24/7)
- Helpline (alternative number):02-55663001(24/7)
App or online: Live chat at https://www.bkash.com/customer-service/livechat
Email: [email protected]
BRAC Bank
Bank- Call centre (short code):16221(24/7)
- Toll free:08 0000 16221
- From abroad:+88 096 11223344
- From abroad:+88 02 55668055
- From abroad:+88 02 55668056
- General enquiries:+88 01616616221(10am–6pm)
App or online: Contact form on bracbank.com: choose "Feedback & Complaints"
Email: [email protected]
Sonali Bank PLC
Bank- IT and card support hotline:16639
- IT and card support (full number):+8809610016639
Not listed here
We could not confirm contact details on the official website of: Nagad, Dutch-Bangla Bank PLC, Islami Bank Bangladesh PLC. Rather than risk a wrong number, we leave them out. Use the number printed on your card or shown in the provider’s official app.
If your bank won’t help
Bangladesh Bank Customers' Interests Protection Centre (CIPC)
Complaints against banks, finance companies and mobile financial services such as bKash and Nagad that they did not resolve.
First complain to your branch or provider, then to its head-office complaint cell. If still unresolved, send CIPC a description, a copy of the provider's reply and supporting documents: hotline 16236 (office hours on working days) or [email protected]. Anonymous or unsigned complaints are not accepted.
Official websiteReport it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Bangladesh lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in Bangladesh (and Get Your Money Back).
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.