Banco Macro Fraud: How to Report It and Stop the Money
If money left your Banco Macro account without your permission, or you paid a scammer, contact Banco Macro straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Banco Macro’s official line below, or use help inside the official Banco Macro app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Banco Macro will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Argentina, and keep screenshots of every message and payment.
Official Banco Macro fraud contacts
Banco Macro
Bank- Fraud and emergencies (individuals):0810 555-2355(Mon–Fri 7am–8pm; weekends and holidays 9am–5pm)
- Fraud and emergencies (Selecta customers):0810 555-7353(Mon–Fri 7am–8pm; weekends and holidays 9am–5pm)
- Fraud and emergencies (businesses):0810 555-2112(Mon–Fri 7am–8pm; weekends and holidays 9am–5pm)
App or online: Online banking: Más › Reclamos y pedidos › Reclamos.
Know this about Argentina
- Mercado Pago publishes no phone helpline: report problems only through the app or its website.
- A complaint to the central bank does not guarantee a refund: its fraud-complaint page sets no refund obligation for banks.
If Banco Macro won’t help
Banco Central de la República Argentina (BCRA): fraud or scam complaint
Complaint to the central bank about fraud or unrecognised transactions involving a regulated bank, card issuer or payment provider.
First make a formal complaint to the bank or provider and keep the claim number. After at least 10 business days, submit the online form with the claim number, a copy of the claim and any reply, both sides of your DNI, and the dates, amounts and channels involved.
Official websiteDirección Nacional de Defensa del Consumidor
Consumer-protection complaint against a bank or payment provider, including when the central bank route does not resolve your case.
Free line 0800-666-1518, WhatsApp (54-11) 3910-1010, or email [email protected].
Official websiteReport it to the police too
Cybercrime agencies in Argentina lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in Argentina (and Get Your Money Back).
Common questions about Banco Macro fraud
- What is the Banco Macro fraud helpline number?
- Banco Macro lists these numbers on its own website: Fraud and emergencies (individuals): 0810 555-2355 (Mon–Fri 7am–8pm; weekends and holidays 9am–5pm); Fraud and emergencies (Selecta customers): 0810 555-7353 (Mon–Fri 7am–8pm; weekends and holidays 9am–5pm); Fraud and emergencies (businesses): 0810 555-2112 (Mon–Fri 7am–8pm; weekends and holidays 9am–5pm). Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Banco Macro?
- Call Banco Macro's official line, or report it in the app or online: Online banking: Más › Reclamos y pedidos › Reclamos.. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Banco Macro will not help or refund me?
- In Argentina you can complain to Banco Central de la República Argentina (BCRA): fraud or scam complaint, Dirección Nacional de Defensa del Consumidor. Details of what each one handles are on this page.
Other providers in Argentina
These contacts were read on Banco Macro’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Banco Macro and cannot recover money. All Argentina providers are in Bank Fraud Help: Argentina.