Banco Galicia Fraud: How to Report It and Stop the Money
If money left your Banco Galicia account without your permission, or you paid a scammer, contact Banco Galicia straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Banco Galicia’s official line below, or use help inside the official Banco Galicia app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Banco Galicia will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Argentina, and keep screenshots of every message and payment.
Official Banco Galicia fraud contacts
Banco Galicia
Bank- Fonobanco (whole country):0810-444-6500(24/7)
- Fonobanco (toll-free):0800-888-4254(24/7)
Know this about Argentina
- Mercado Pago publishes no phone helpline: report problems only through the app or its website.
- A complaint to the central bank does not guarantee a refund: its fraud-complaint page sets no refund obligation for banks.
If Banco Galicia won’t help
Banco Central de la República Argentina (BCRA): fraud or scam complaint
Complaint to the central bank about fraud or unrecognised transactions involving a regulated bank, card issuer or payment provider.
First make a formal complaint to the bank or provider and keep the claim number. After at least 10 business days, submit the online form with the claim number, a copy of the claim and any reply, both sides of your DNI, and the dates, amounts and channels involved.
Official websiteDirección Nacional de Defensa del Consumidor
Consumer-protection complaint against a bank or payment provider, including when the central bank route does not resolve your case.
Free line 0800-666-1518, WhatsApp (54-11) 3910-1010, or email [email protected].
Official websiteReport it to the police too
Cybercrime agencies in Argentina lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in Argentina (and Get Your Money Back).
Common questions about Banco Galicia fraud
- What is the Banco Galicia fraud helpline number?
- Banco Galicia lists these numbers on its own website: Fonobanco (whole country): 0810-444-6500 (24/7); Fonobanco (toll-free): 0800-888-4254 (24/7). Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Banco Galicia?
- Call Banco Galicia's official line. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Banco Galicia will not help or refund me?
- In Argentina you can complain to Banco Central de la República Argentina (BCRA): fraud or scam complaint, Dirección Nacional de Defensa del Consumidor. Details of what each one handles are on this page.
Other providers in Argentina
These contacts were read on Banco Galicia’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Banco Galicia and cannot recover money. All Argentina providers are in Bank Fraud Help: Argentina.