Albania: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 4 providers in Albania.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Albania.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Know this about Albania
- Albania is outside the EU, and we found no national rule guaranteeing a refund of unauthorised payments. Block your card and report to the bank at once.
Bank and payment fraud lines
Raiffeisen Bank Albania
Bank- Lost or stolen card (toll-free, landline):0800 7777
- Lost or stolen card (mobile or from abroad):+355 4 222 7262
- Customer service:+355 4 2381 381(24/7)
App or online: Block the card instantly in the RaiPay wallet app, or visit a branch.
Banka Kombetare Tregtare (BKT)
Bank- Contact Center (lost or stolen card, block Internet Branch):+355 (0)4 2266 288(24/7)
Email: [email protected]
Credins Bank
Bank- Card support (security, any card issue):+355 4 6700 444
- Card support (toll-free):0800 2273
Email: [email protected]
Intesa Sanpaolo Bank Albania
Bank- Phone banking: press 2 for a lost or stolen card:+355 4 2276000
- Phone banking (mobile number):+355 68 7573 000
Email: [email protected]
Not listed here
We could not confirm contact details on the official website of: OTP Bank Albania. Rather than risk a wrong number, we leave them out. Use the number printed on your card or shown in the provider’s official app.
Report it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Albania.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.