Recover a Hacked Snapchat Account: Reset, Appeal, and Lock It Down
Locked out of Snapchat? How to reset your password at accounts.snapchat.com, recover an account whose email the attacker changed, and secure it with 2FA.
Quick answer: Go to accounts.snapchat.com and use "Forgot your password" to reset via the phone number or email on your account. If the attacker changed those, submit a compromised-account request through Snapchat Support. Once you are back in, turn on Two-Factor Authentication and remove any device you do not recognise.
A hijacked Snapchat account is a problem twice over: you are locked out, and the attacker uses your name to scam your friends, often with fake giveaways or crypto messages. Here is how to take it back and shut the door behind you.
How to recover it
- Reset your password. Go to accounts.snapchat.com or the app's login screen and choose "Forgot your password." Reset using the phone number or email still linked to the account.
- If the attacker changed your email and phone, use Snapchat's support flow for a compromised or hacked account and follow the identity checks. Be persistent and provide the details Snapchat asks for.
- Unlock the account if it is locked. Snapchat may temporarily lock an account that shows signs of compromise. You can start the unlock at accounts.snapchat.com.
- Change the password to something new and unique, not one you use anywhere else.
- Turn on Two-Factor Authentication in Settings so a stolen password alone cannot get back in.
- Review and remove devices and sessions you do not recognise, and re-check the email and phone number on the account are yours.
After you are back in
Tell your friends the account was hacked so they ignore any scam messages sent in your name. Check "My Data" and your linked email for changes the attacker made, and make sure your recovery email itself is secure, because if that inbox is compromised too, the attacker can simply reset Snapchat again.
Frequently asked questions
The hacker changed my email and password. Can I still get in? Yes, through Snapchat's compromised-account support flow. Provide the verification details they request and be persistent.
Where do I reset my password? At accounts.snapchat.com or the app's login screen, via "Forgot your password."
How do I stop it happening again? Turn on Two-Factor Authentication, use a unique password, and secure the email address linked to your Snapchat.
Why was my account locked? Snapchat may lock accounts that show signs of compromise or that break its rules. Start the unlock process at accounts.snapchat.com.
Should I pay someone who offers to recover my account? No. Snapchat does not charge for recovery, and paid "recovery" offers are scams.
Related: recover a hacked Instagram or Facebook account and recover a hacked WhatsApp account.
If an account of yours has been hijacked, you are not alone. See our cybercrime help hub for step-by-step reporting and recovery guides.