Mobile Wallet Fraud Help · Somalia
Telesom Fraud: How to Report It and Stop the Money
If you sent money to a scammer through Telesom, or money left your Telesom account without your permission, contact Telesom straight away and ask them to block the receiving account. Wallet money moves fast, so the first minutes matter most.
Do this first
- Call Telesom’s official line below, or use help inside the official Telesom app. Never use a number from a text, a caller or a search result.
- Give them the transaction ID, the amount, the time and the number or account you paid, and ask them to block it.
- Change your PIN and password if anyone may know them. Telesom will never ask for your PIN or a one-time code.
- Report it to the police too: see who handles cybercrime in Somalia, and keep screenshots of every message and payment.
Official Telesom fraud contacts
Telesom (ZAAD)
Mobile money- Call centre:151
- WhatsApp:+252 63 7222222(7am–5pm)
App or online: Use the 'Report fraud' option in the support menu on telesom.com
Report it to the police too
Cybercrime agencies in Somalia lists who to report to.
Other wallets in Somalia
These contacts were read on Telesom’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Banks and other providers in Somalia are in Bank Fraud Help: Somalia, and every wallet is in Mobile Wallet Fraud Help.