Mobile Wallet Fraud Help · South Sudan
MTN South Sudan Fraud: How to Report It and Stop the Money
If you sent money to a scammer through MTN South Sudan, or money left your MTN South Sudan account without your permission, contact MTN South Sudan straight away and ask them to block the receiving account. Wallet money moves fast, so the first minutes matter most.
Do this first
- Call MTN South Sudan’s official line below, or use help inside the official MTN South Sudan app. Never use a number from a text, a caller or a search result.
- Give them the transaction ID, the amount, the time and the number or account you paid, and ask them to block it.
- Change your PIN and password if anyone may know them. MTN South Sudan will never ask for your PIN or a one-time code.
- Report it to the police too: see who handles cybercrime in South Sudan, and keep screenshots of every message and payment.
Official MTN South Sudan fraud contacts
MTN South Sudan (MoMo)
Mobile money- Customer care (toll-free):100
- From abroad:+211 928 565 782
- WhatsApp:+211 920 002 200
Email: [email protected]
If MTN South Sudan won’t help
National Communication Authority (NCA): consumer complaints
Complaints about telecom operators that the operator did not resolve.
Official websiteReport it to the police too
Cybercrime agencies in South Sudan lists who to report to.
These contacts were read on MTN South Sudan’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Banks and other providers in South Sudan are in Bank Fraud Help: South Sudan, and every wallet is in Mobile Wallet Fraud Help.