Mobile Wallet Fraud Help · Pakistan
JazzCash Fraud: How to Report It and Stop the Money
If you sent money to a scammer through JazzCash, or money left your JazzCash account without your permission, contact JazzCash straight away and ask them to block the receiving account. Wallet money moves fast, so the first minutes matter most.
Do this first
- Call JazzCash’s official line below, or use help inside the official JazzCash app. Never use a number from a text, a caller or a search result.
- Give them the transaction ID, the amount, the time and the number or account you paid, and ask them to block it.
- Change your PIN and password if anyone may know them. JazzCash will never ask for your PIN or a one-time code.
- Report it to the police too: see who handles cybercrime in Pakistan, and keep screenshots of every message and payment.
Official JazzCash fraud contacts
JazzCash
Mobile money- Helpline (from your Jazz number):4444(24/7)
- Helpline (UAN, any network):111-124-444(24/7)
- WhatsApp:0325-4444786
Email: [email protected]
Know this about Pakistan
- We could not verify helplines for MCB, HBL, UBL or Meezan Bank. Call the number printed on the back of your card or in your banking app.
Report it to the police too
Cybercrime agencies in Pakistan lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in Pakistan (and Recover Your Money).
Other wallets in Pakistan
These contacts were read on JazzCash’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Banks and other providers in Pakistan are in Bank Fraud Help: Pakistan, and every wallet is in Mobile Wallet Fraud Help.