Interac e-Transfer Fraud: How to Report It and Stop the Money
If you sent money to a scammer through Interac e-Transfer, or money left your Interac e-Transfer account without your permission, contact Interac e-Transfer straight away and ask them to block the receiving account. Wallet money moves fast, so the first minutes matter most.
Do this first
- Call Interac e-Transfer’s official line below, or use help inside the official Interac e-Transfer app. Never use a number from a text, a caller or a search result.
- Give them the transaction ID, the amount, the time and the number or account you paid, and ask them to block it.
- Change your PIN and password if anyone may know them. Interac e-Transfer will never ask for your PIN or a one-time code.
- Report it to the police too: see who handles cybercrime in Canada, and keep screenshots of every message and payment.
Official Interac e-Transfer fraud contacts
Interac e-Transfer
Instant paymentsApp or online: Report a fraudulent e-Transfer to your own bank or credit union: Interac does not handle transaction problems.
Report phishing: [email protected]
Know this about Canada
- The debit card code covers transactions you did not authorise. If you sent the money yourself, for example an Interac e-Transfer to a scammer, a refund is at your bank's discretion.
If Interac e-Transfer won’t help
Canadian Anti-Fraud Centre (CAFC)
National centre for reporting fraud and cybercrime; reports help police investigations, but it does not recover money.
Report online at reportcyberandfraud.canada.ca (you can stay anonymous) or call 1-888-495-8501, Mon–Fri 10am–4:45pm Eastern. Also report to your local police.
Official websiteComplaint to your bank
Formal complaint when your bank refuses a refund or mishandles your fraud claim.
Complain to the bank first, in person, by phone or online. It must give you a detailed written response within 56 calendar days.
Official websiteOBSI (Ombudsman for Banking Services and Investments)
Free, independent body that handles banking complaints your bank has not resolved.
Go to OBSI after 56 days or after the bank's final written response. Toll-free 1-888-451-4519, Toronto area (416) 287-2877, TTY 1-844-358-3442. Its recommendations are not binding on the bank.
Official websiteReport it to the police too
Cybercrime agencies in Canada lists who to report to, and our step-by-step guide covers the rest: How to Report Fraud in Canada (and Get Your Money Back).
These contacts were read on Interac e-Transfer’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Banks and other providers in Canada are in Bank Fraud Help: Canada, and every wallet is in Mobile Wallet Fraud Help.