Bakong Fraud: How to Report It and Stop the Money
If you sent money to a scammer through Bakong, or money left your Bakong account without your permission, contact Bakong straight away and ask them to block the receiving account. Wallet money moves fast, so the first minutes matter most.
Do this first
- Call Bakong’s official line below, or use help inside the official Bakong app. Never use a number from a text, a caller or a search result.
- Give them the transaction ID, the amount, the time and the number or account you paid, and ask them to block it.
- Change your PIN and password if anyone may know them. Bakong will never ask for your PIN or a one-time code.
- Report it to the police too: see who handles cybercrime in Cambodia, and keep screenshots of every message and payment.
Official Bakong fraud contacts
Bakong (National Bank of Cambodia payment app)
Wallet- Bakong support:+855 23 230 681
Email: [email protected]
Know this about Cambodia
- ABA does not list a separate fraud line: its 24/7 general inquiry numbers are the ones to call.
If Bakong won’t help
National Bank of Cambodia (NBC) consumer hotlines
Enquiries and complaints about financial services.
Head office hotlines: 085 600 002, 098 220 002, 085 600 003, 097 278 3030 or 098 220 001. Provincial branch hotlines are on the same page.
Official websiteReport it to the police too
Cybercrime agencies in Cambodia lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime and Online Fraud in Cambodia (2026).
These contacts were read on Bakong’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Banks and other providers in Cambodia are in Bank Fraud Help: Cambodia, and every wallet is in Mobile Wallet Fraud Help.