HDFC Securities: Fraud or Complaint, How to Report It
If you lost money in a scam that used the name of HDFC Securities, or something went wrong with your HDFC Securities account, report the crime to the police first, then complain to HDFC Securities in writing and keep the reference number.
Do this first
- Stop sending money. Never pay a “fee” or “tax” to withdraw, and never share an OTP or PIN.
- Use only the official HDFC Securities contacts below, not a number from a message, a group or a search result.
- Tell your bank or UPI app straight away, and report the crime: see who handles cybercrime in India.
- Keep screenshots, receipts, chats and account numbers. Complain to HDFC Securities in writing and note the complaint number.
Official HDFC Securities complaint contacts
HDFC Securities
Stock broker- Customer care:022-62465555(9.00 AM to 5.00 PM (Monday to Friday) and 9.00 AM to 2.00 PM (Saturdays))
Complaint route: HDFC Securities' escalation matrix (stock broker, DP and PFRDA) lists customer care ([email protected]), head of customer care ([email protected]), compliance officer ([email protected]) and the CEO desk ([email protected]). If not satisfied it points to SEBI SCORES, NSE, BSE, MCX and CDSL.
Email: [email protected]
If HDFC Securities won’t help
SEBI SCORES (SEBI Complaints Redress System)
SEBI's online portal for complaints against listed companies, SEBI-registered intermediaries (such as brokers and investment advisers) and market infrastructure institutions, with complaint tracking and a mobile app.
SEBI says investors should first take the grievance up with the entity concerned, then use SCORES. Register on SCORES (details can be fetched from a KYC Registration Agency), pick the complaint category and the SEBI-regulated entity, and track status. SCORES allows a two-level review: first-level within 15 days of receiving the entity's Action Taken Report, second-level within 15 days of receiving the Designated Body's reply. SCORES states that grievances emailed to SEBI addresses are not attended to; use the portal.
Official websiteSMART ODR (online dispute resolution for securities market disputes)
Online conciliation and arbitration portal for investor disputes with securities-market intermediaries, jointly created and operated by seven market infrastructure institutions (NSE, BSE, CDSL, NSDL, MSE, MCX, NCDEX).
Create an account, choose File a New Dispute, select the intermediary and category, enter details and attach documents, then track progress on the Dispute Timeline. SEBI's SCORES page says disputes already pending in ODR are not treated as complaints on SCORES.
Official websiteSEBI: check whether an entity is a registered intermediary
SEBI's Recognised Intermediaries pages list registered stock brokers, investment advisers, research analysts and other intermediaries, so an investor can check registration before dealing with an entity or app.
Search by intermediary type (for example Investment Adviser or Research Analyst pages) or across all types. The SEBI Investor website links the same check and, with SEBI's press release of 6 November 2025, also points to the SEBI Check platform and Validated UPI Handles ("@valid" UPI IDs of SEBI-registered investor-facing intermediaries) for payments.
Official websiteSEBI toll-free helpline and Ask SEBI
SEBI's investor support page: toll-free helpline for guidance on how to lodge a complaint, status of a complaint, and which regulator handles a grievance; also the list of authorised mobile trading apps of SEBI-registered brokers and the SEBI Saarthi app link (via the SCORES page).
The helpline offers no legal opinion or investment advice. Ask SEBI (email) is for investor queries only and is not a complaint channel; complaints go through SCORES.
Official websiteSEBI Investor Alert: unauthorised money mobilisation schemes
SEBI's published list of unauthorised money mobilisation schemes it examined and referred to other authorities, with the relevant authority to approach, for investors who were defrauded by a scheme that is not a SEBI-regulated collective investment scheme.
SEBI states that such schemes do not satisfy the criteria of a collective investment scheme, fall outside SEBI's purview, and complaints against them are referred to the relevant authorities.
Official websiteNSE Investor Services Cell (complaints against trading members and listed companies)
NSE's route for complaints against its trading members (brokers) and against listed companies, via the SMART ODR portal, SEBI SCORES, or the nearest NSE Investor Service Centre.
NSE states that disputes against market participants are filed on the ODR portal from 16 August 2023. NSE's Investor Services email is listed on its contact page.
Official websiteNSE Advisory for Investors and unsolicited stock tip reporting
NSE's investor-protection pages: an advisory against persons or entities on WhatsApp groups, Telegram channels and other social media falsely claiming to offer trading through FPI or FII sub-accounts or institutional accounts, consolidated lists of fake links, apps and websites and of cautionary advisories to the public, and a channel to report unsolicited stock tips.
NSE says unsolicited stock tips can be reported on the number and email below; references are considered for its Information/Watch List only after NSE checks their genuineness. The advisory page is https://www.nseindia.com/static/invest/advisory-for-investors.
Official websiteBSE Investor Services and e-Complaint Registration
BSE's contact page lists the investor-services desks for complaints against listed companies and against member brokers, and links its e-Complaint Registration portal and SEBI SCORES.
Complaints against member brokers: [email protected]; complaints against listed companies: [email protected] (both desks 10.00 am to 5.30 pm, as printed on BSE's contact page). The e-Complaint Registration portal is https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx (linked from the same page).
Official websiteBSE Attention Investors (unsolicited tips, watch lists, investor alerts)
BSE's investor-alert page warning about stock tips circulated by unauthorised or unregistered entities on WhatsApp, Telegram, SMS and social media, and about schemes offered by third parties linked to stock brokers.
BSE says unsolicited stock tips can be reported only on its dedicated mobile number or email below; the sender must furnish identity details listed on the page. BSE also publishes For Information and Current Watch lists of securities flagged on surveillance grounds, and states a listing is not an adverse action against the company.
Official websiteNSDL (depository) investor grievance
NSDL's grievance portal and email for complaints about depository services or about NSDL depository participants, plus a link to SEBI SCORES.
NSDL's page offers an online grievance submission and tracking portal (ticket number), an email address for complaints, and a link to post the complaint on SCORES.
Official websiteCDSL (depository) investor grievance
CDSL's online form to post or track a query or complaint against a depository participant, a registrar and transfer agent, or CDSL.
The form asks for PAN and contact details and the entity complained against. CDSL's contact page prints the toll-free number and email for demat account holder complaints.
Official websiteRBI Sachet portal
Portal run by the Reserve Bank of India to report unauthorised or unregulated financial activity, including unauthorised deposit-taking, and to see which regulator or forum handles a concern.
Inputs can be submitted anonymously. The portal lists SEBI, I4C (National Cybercrime Reporting Portal) and the Registrar of Companies among the forums it points to.
Official websiteNational Cyber Crime Reporting Portal (I4C) and 1930 helpline
Government portal for reporting cybercrime, and the toll-free 1930 helpline for cyber financial fraud under the Indian Cyber Crime Coordination Centre (I4C).
The Ministry of Home Affairs (PIB releases of 17 December 2025 and 28 July 2026) says the Citizen Financial Cyber Fraud Reporting and Management System under I4C is for immediate reporting of financial frauds to stop fraudsters siphoning off funds, and that the toll-free helpline 1930 gives assistance in lodging online cyber complaints. A PIB release of 18 December 2024 says the 1930 helpline operates 24x7, all year.
Official websiteFIU-IND (Financial Intelligence Unit India): virtual digital asset service providers
FIU-IND's circular (15 September 2025, third revision) says virtual digital asset service providers must register with FIU-IND as reporting entities under the Prevention of Money Laundering Act. FIU-IND is an administrative FIU and not an investigating or consumer-complaint body.
FIU-IND's complaints guidance says it is not mandated for investigations, directs cybercrime reports to cybercrime.gov.in, and accepts complaints relating to money laundering and terror financing only on its dedicated complaints email (https://fiuindia.gov.in/files/misc/Guidlines_Complaint.html). FIU-IND's home page warns that it does not seek information from individuals and that such letters or queries are fraudulent. No public list of registered providers was found on the FIU-IND site.
Official websiteReport it to the police too
Cybercrime agencies in India lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in India (and Get Your Money Back).
Other stock brokers
ZerodhaGroww (Groww Invest Tech Private Limited)Upstox (Upstox Securities Private Limited)Angel OneDhan (Raise Securities Private Limited)5paisa (5paisa Capital Limited)ICICI Direct (ICICI Securities Limited)Kotak Securities (Kotak Neo)Motilal Oswal (Motilal Oswal Financial Services)Sharekhan (Mirae Asset Sharekhan)Paytm Money
These contacts were read on HDFC Securities’s own website on 23 October 2026. If a number has changed, use the one on the official site and tell us. Every broker, exchange and platform is in Investment Fraud Help. This is general information, not investment or legal advice.