Garanti BBVA Fraud: How to Report It and Stop the Money
If money left your Garanti BBVA account without your permission, or you paid a scammer, contact Garanti BBVA straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Garanti BBVA’s official line below, or use help inside the official Garanti BBVA app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Garanti BBVA will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Turkey, and keep screenshots of every message and payment.
Official Garanti BBVA fraud contacts
Garanti BBVA
Bank- Customer care:444 0 333
- Customer care (alternative):0850 222 0 333
- From abroad:+90 444 0 333
- From abroad (alternative):+90 850 222 0 333
- WhatsApp:444 0 333
If Garanti BBVA won’t help
BDDK e-Şikayet (Banking Regulation and Supervision Agency)
Online complaints about banks and other financial institutions. BDDK call centre: 0850 222 23 35.
Your complaint is sent to the bank and judged together with its reply. Complaining to the bank first is usually faster.
Official websiteBanks Association of Türkiye: Individual Customer Arbitration Panel
Free arbitration for disputes between individual customers and their bank, including accounts, consumer loans and cards.
Apply within 2 years of the event, after giving the bank 30 days to reply (20 days for credit cards).
Official websiteYour rights as a Garanti BBVA customer in Turkey
- Arbitration panel decisions binding on banks. Banks must follow the Individual Customer Arbitration Panel's decisions up to 51,158 TL (limit from 1 January 2026, updated every year). Source
Report it to the police too
Cybercrime agencies in Turkey lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in Turkey (and Get Your Money Back).
Common questions about Garanti BBVA fraud
- What is the Garanti BBVA fraud helpline number?
- Garanti BBVA lists these numbers on its own website: Customer care: 444 0 333; Customer care (alternative): 0850 222 0 333; From abroad: +90 444 0 333; From abroad (alternative): +90 850 222 0 333; WhatsApp: 444 0 333. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Garanti BBVA?
- Call Garanti BBVA's official line. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Garanti BBVA will not help or refund me?
- In Turkey you can complain to BDDK e-Şikayet (Banking Regulation and Supervision Agency), Banks Association of Türkiye: Individual Customer Arbitration Panel. Details of what each one handles are on this page.
Other providers in Turkey
These contacts were read on Garanti BBVA’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Garanti BBVA and cannot recover money. All Turkey providers are in Bank Fraud Help: Turkey.