CIBC Caribbean Fraud: How to Report It and Stop the Money
If money left your CIBC Caribbean account without your permission, or you paid a scammer, contact CIBC Caribbean straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call CIBC Caribbean’s official line below, or use help inside the official CIBC Caribbean app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. CIBC Caribbean will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Trinidad and Tobago, and keep screenshots of every message and payment.
Official CIBC Caribbean fraud contacts
CIBC Caribbean (T&T)
Bank- Toll free (all CIBC Caribbean countries):1-866-743-2257(24/7)
Know this about Trinidad and Tobago
- Neither bank publishes a dedicated fraud line. Republic Bank customers can use its 24/7 credit card and internet banking line.
If CIBC Caribbean won’t help
Central Bank of Trinidad and Tobago
General enquiries to the banking regulator. For a dispute with your bank, it refers consumers to the Office of the Financial Services Ombudsman (OFSO).
Phone (868) 621-2288 or (868) 235-2288, or email [email protected], Mon–Fri 8am–4pm.
Official websiteReport it to the police too
Cybercrime agencies in Trinidad and Tobago lists who to report to.
Common questions about CIBC Caribbean fraud
- What is the CIBC Caribbean fraud helpline number?
- CIBC Caribbean lists these numbers on its own website: Toll free (all CIBC Caribbean countries): 1-866-743-2257 (24/7). Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to CIBC Caribbean?
- Call CIBC Caribbean's official line. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if CIBC Caribbean will not help or refund me?
- In Trinidad and Tobago you can complain to Central Bank of Trinidad and Tobago. Details of what each one handles are on this page.
Other providers in Trinidad and Tobago
These contacts were read on CIBC Caribbean’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not CIBC Caribbean and cannot recover money. All Trinidad and Tobago providers are in Bank Fraud Help: Trinidad and Tobago.