Raiffeisen Switzerland Fraud: How to Report It and Stop the Money
If money left your Raiffeisen Switzerland account without your permission, or you paid a scammer, contact Raiffeisen Switzerland straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Raiffeisen Switzerland’s official line below, or use help inside the official Raiffeisen Switzerland app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Raiffeisen Switzerland will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Switzerland, and keep screenshots of every message and payment.
Official Raiffeisen Switzerland fraud contacts
Raiffeisen Switzerland (local Raiffeisen banks)
Bank- Block debit or account card:+41 844 888 800(24/7)
- Block debit or account card, from abroad:+41 58 854 62 00(24/7)
- Block credit card (Mastercard / Visa):+41 58 958 69 11(24/7)
- Customer service:+41 844 888 808(Mon–Fri 7:30am–9pm, Sat 9am–1pm)
- Customer service, from abroad:+41 58 854 62 62(Mon–Fri 7:30am–9pm, Sat 9am–1pm)
App or online: E-Banking: block the card directly, or use the DebiX+ app (debit cards) or the 'one' app (credit cards).
Know this about Switzerland
- 0844 numbers are charged at business rates and may not work from abroad: use the +41 44 or +41 58 numbers instead.
- For UBS and TWINT, use the contact in your app or the number on the back of your card; we could not verify their pages.
If Raiffeisen Switzerland won’t help
Swiss Banking Ombudsman
Free, neutral information and mediation for clients of Swiss banks. It cannot issue binding rulings.
Official websiteReport it to the police too
Cybercrime agencies in Switzerland lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in Switzerland (and Get Your Money Back).
Common questions about Raiffeisen Switzerland fraud
- What is the Raiffeisen Switzerland fraud helpline number?
- Raiffeisen Switzerland lists these numbers on its own website: Block debit or account card: +41 844 888 800 (24/7); Block debit or account card, from abroad: +41 58 854 62 00 (24/7); Block credit card (Mastercard / Visa): +41 58 958 69 11 (24/7); Customer service: +41 844 888 808 (Mon–Fri 7:30am–9pm, Sat 9am–1pm); Customer service, from abroad: +41 58 854 62 62 (Mon–Fri 7:30am–9pm, Sat 9am–1pm). Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Raiffeisen Switzerland?
- Call Raiffeisen Switzerland's official line, or report it in the app or online: E-Banking: block the card directly, or use the DebiX+ app (debit cards) or the 'one' app (credit cards).. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Raiffeisen Switzerland will not help or refund me?
- In Switzerland you can complain to Swiss Banking Ombudsman. Details of what each one handles are on this page.
Other providers in Switzerland
These contacts were read on Raiffeisen Switzerland’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Raiffeisen Switzerland and cannot recover money. All Switzerland providers are in Bank Fraud Help: Switzerland.